No supervisory authority or professional association is identified because the activity described is not presented as a regulated profession. If regulated healthcare or another regulated professional activity is offered, this section must be reviewed before publication.
2. Website host and technical provider
The identity and contact details of the website hosting provider must be inserted here before publication: [HOSTING PROVIDER NAME, LEGAL ADDRESS, WEBSITE AND/OR TELEPHONE].
3. Purpose and information
This website presents and offers digital audio content, physical card games, courses and related information. The content is provided in good faith for general informational and educational purposes. Reasonable efforts are made to keep it accurate and available, but no guarantee is given that all information will always be complete, current or free from technical errors.
4. No medical or therapeutic advice
Unless expressly stated otherwise, the website, audio content, card games and courses are intended for personal development and educational purposes. They do not constitute medical, psychological, psychiatric, legal or other regulated professional advice, diagnosis or treatment and do not replace consultation with a qualified professional. Users remain responsible for decisions concerning their health and personal circumstances.
5. Intellectual property
Unless otherwise indicated, the structure and content of this website, including texts, audio recordings, course materials, graphics, photographs, logos and other elements, are owned by or licensed to Anne Vanden Perre and are protected by applicable intellectual-property laws. They may be viewed and used only for personal, non-commercial purposes. Reproduction, distribution, adaptation, resale, public communication or other exploitation requires prior written permission, except where mandatory law permits otherwise.
6. External links and third-party services
The website may contain links to distributors, ticketing platforms, payment providers or other third-party websites. Anne Vanden Perre does not control their content or technical availability. When a third party acts as the seller or contracting party, its own terms and privacy information apply to that transaction. Nothing in this clause limits liability where it cannot legally be excluded.
7. Liability
Anne Vanden Perre is not liable for temporary interruptions, technical incompatibilities or indirect loss arising solely from use of the informational parts of the website, except in cases of fraud, wilful misconduct, gross negligence, breach of an essential contractual obligation, injury to life or physical integrity, or where liability cannot be excluded under applicable law. Statutory consumer rights remain unaffected.
8. Data protection and cookies
Processing of personal data and the use of cookies are governed by the website’s separate Privacy Policy and Cookie Policy. Those documents should be accessible from every page of the website.
9. Applicable law and disputes
Belgian law applies, without depriving consumers resident in another country of any mandatory protection granted by the law of their habitual residence. Courts are determined by the mandatory rules applicable to the dispute; no consumer is deprived of the right to bring proceedings before a court competent under consumer-protection law.
10. Contact
Questions concerning this website may be sent to [email protected] or addressed to Anne Vanden Perre at the registered-office address above.
Terms and Conditions of Sale
Digital audio, physical card games and courses
Last updated: 12 September 2026
Important implementation note: These terms must be made available before purchase and accepted through an unticked checkbox. Digital audio requires the additional express-consent wording in Appendix 2.
PART I
1. Seller and contact details
These Terms and Conditions of Sale (“Terms”) govern contracts concluded with Anne Vanden Perre, a sole proprietor under Belgian law, whose registered office is at Avenue Armand Huysmans 193/7, 1050 Brussels, Belgium, enterprise number BCE/KBO 0822.958.094, VAT number BE 0822.958.094, email [email protected] and telephone +32 495 52 47 61 (“Seller”).
2. Scope and precedence
These Terms apply to sales made by the Seller to consumers through the Seller’s website or a checkout operated on the Seller’s behalf. They cover digital audio content, physical card games and courses.
Where a distributor or Billetweb is expressly identified during checkout as the seller or contracting party, that third party’s terms govern the contract with the customer. Where it acts only as a technical, fulfilment, ticketing or payment intermediary, these Terms continue to govern the sale by the Seller, supplemented by any platform rules that apply to use of that service. In the event of conflict, mandatory consumer law prevails.
3. Product information
The essential characteristics, language, format, compatibility requirements, price and, where relevant, date and location of each product or course are stated on the relevant product or booking page. Images of physical products are illustrative; minor colour differences caused by screens or production do not constitute a defect.
The customer must verify before ordering that digital content is compatible with the device and software they intend to use. The Seller will provide information on known technical requirements where relevant.
4. Order process and conclusion of the contract
The customer selects the product or course, reviews the order summary, corrects any errors, accepts these Terms through an unticked checkbox and completes payment. The order becomes binding when the customer activates the clearly labelled payment/order button. The contract is concluded when the Seller or the authorised platform sends an order confirmation by email, subject to successful payment.
The customer must provide complete and accurate contact and delivery information. The Seller may refuse or cancel an order for legitimate reasons, including payment failure, suspected fraud, an obvious pricing error, lack of availability or incorrect customer details. Any amount already paid for a cancelled order will be refunded without undue delay.
5. Prices, taxes and payment
Prices are shown in the currency displayed at checkout and include applicable taxes unless clearly stated otherwise. Before the order is placed, the customer is shown the total price, including any delivery charges and other mandatory costs. No undisclosed charge will be added afterwards.
Payments are processed through Stripe or Billetweb, as indicated at checkout. Their technical payment services and privacy practices are subject to their own terms. The Seller does not normally receive or store full payment-card details.
6. Digital audio content
Digital audio content is supplied electronically, normally by immediate download, streaming access or access to a member area after payment confirmation. The product page or confirmation email states the applicable access method.
If the customer requests immediate supply during the statutory 14-day withdrawal period, access will begin only after the customer has given prior express consent and acknowledged that the right of withdrawal is lost once performance begins. A separate consent statement must be presented at checkout. If that express consent and acknowledgement have not been validly obtained, the customer retains the rights provided by mandatory law.
Digital content is licensed to the customer for personal, non-commercial use only. Login details and files may not be shared, resold, reproduced, uploaded publicly or distributed to third parties, except where mandatory law permits otherwise.
7. Physical card games: delivery
Physical card games are delivered to addresses in Belgium, Germany, Austria and Switzerland through third-party distributors or fulfilment partners. The estimated delivery time is approximately one week after order confirmation, unless a different estimate is displayed at checkout. This is an estimate, not a guaranteed deadline, unless expressly agreed otherwise.
Available delivery methods and the total delivery charge are shown before the customer places the order. The Seller will inform the customer of material delays. Mandatory statutory delivery rights remain unaffected.
The risk of loss or damage passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods. This does not apply where the consumer independently appoints a carrier not offered by the Seller.
Deliveries to Switzerland may be subject to import VAT, customs duties or handling charges where these are not included in the checkout price. Any such potential charge must be clearly disclosed on the product and checkout pages before purchase.
8. Statutory right of withdrawal
Consumers generally have 14 calendar days to withdraw from a distance contract without giving a reason. For physical goods, the period begins on the day the consumer or a designated third party receives the goods. For service contracts, it begins on the day the contract is concluded.
To exercise the right, the consumer must send an unambiguous withdrawal statement before the deadline to Anne Vanden Perre, Avenue Armand Huysmans 193/7, 1050 Brussels, Belgium, or to [email protected]. The model form in Appendix 1 may be used but is not mandatory.
After a valid withdrawal, the Seller refunds all payments received, including the cost of the least expensive standard delivery offered, without undue delay and no later than 14 days after being informed of the withdrawal. The same payment method will be used unless otherwise agreed and without fees. For goods, the Seller may withhold reimbursement until the goods have been received back or the consumer supplies evidence of having returned them, whichever occurs first.
The consumer must return physical goods to the registered-office address stated above without undue delay and no later than 14 days after notifying withdrawal. The consumer bears the direct return costs, unless the Seller agreed otherwise or failed to disclose this before purchase.
The consumer may inspect the card game as they would in a shop. The consumer is liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Original packaging should be used where reasonably possible, but an opened package does not by itself remove the statutory right of withdrawal.
The right of withdrawal does not apply to digital content supplied on a non-tangible medium once performance has begun with the consumer’s prior express consent and acknowledgement that the right is thereby lost. Other statutory exceptions may apply only where their legal requirements are met.
9. Courses and cancellation policy
Course details, including content, format, date, start time, location or online-access details, are displayed before booking. Unless the booking page states otherwise, the customer may cancel at any time before the advertised course start time and receive a refund of the course price paid. Cancellation must be communicated by email to [email protected] before the course begins.
Once the course has begun, no contractual cancellation or refund is available for non-attendance, late arrival, early departure or a change of personal circumstances. This does not restrict any mandatory statutory right, including rights arising where the Seller does not provide the service as agreed.
Where the customer expressly requests that an online or other service begin during the statutory withdrawal period, the Seller may require the legally prescribed express request. If the service is fully performed before the end of that period, the statutory right may be lost only after the legally required express consent and acknowledgement. If performance has begun but is not complete and the customer validly withdraws, the customer may owe a proportionate amount where permitted by law.
The Seller may make reasonable changes to the timetable, venue, delivery method or instructor where necessary and where the essential nature of the course is not materially altered. If the Seller cancels a course or makes a material change that the customer does not accept, the customer may choose a suitable replacement where offered or receive a refund of the affected course price. Reasonable efforts will be made to notify customers promptly.
10. Participation and conduct
Customers must participate respectfully and must not record, reproduce or distribute sessions or materials without prior written permission. The Seller may exclude a participant whose conduct seriously disrupts the course, endangers others, infringes rights or persists after a reasonable warning. Any refund will be determined in accordance with mandatory law and the circumstances.
11. Legal guarantee and conformity
Physical card games benefit from the mandatory legal guarantee of conformity. Under Belgian law, lack of conformity that becomes apparent within two years of delivery is covered, subject to the applicable statutory conditions. Consumers should report a defect as soon as possible and, in Belgium, no later than two months after discovering it.
Digital content and services must also conform to the contract under applicable mandatory law. These Terms do not exclude or reduce any statutory remedy, including repair or replacement where applicable, price reduction or termination in the conditions laid down by law.
12. Intellectual property
All intellectual-property rights in audio files, course content, manuals, exercises, card-game content, branding and website materials remain with the Seller or the relevant licensors. Purchase gives the customer only the limited personal-use rights expressly described with the product. No commercial use, teaching, sublicensing, copying, public performance or distribution is authorised without prior written permission, subject to mandatory exceptions.
13. Personal-development and health disclaimer
The products and courses are intended for personal development and education. Unless expressly stated otherwise, they are not medical, psychological, psychiatric or other regulated healthcare services and do not provide diagnosis or treatment. They are not a substitute for professional advice or emergency assistance. Nothing in this clause excludes liability that cannot lawfully be excluded.
14. Liability
The Seller is responsible for foreseeable loss caused by failure to perform the contract or by negligence, subject to applicable law. The Seller does not exclude or limit liability for fraud, wilful misconduct, gross negligence, breach of an essential contractual obligation, death or personal injury, defective products where statutory liability applies, or any liability that cannot legally be excluded. The Seller is not responsible for loss caused solely by the customer’s incompatible equipment, failure to follow supplied instructions, unauthorised sharing, or an independent third-party service outside the Seller’s reasonable control.
15. Force majeure
Neither party is liable for delay or non-performance caused by an event beyond its reasonable control, to the extent permitted by law. The affected party will notify the other as soon as reasonably possible and take reasonable steps to limit the consequences. If performance is prevented for a prolonged period, mandatory rights to terminate and obtain reimbursement remain available.
16. Complaints and consumer mediation
Complaints should first be sent to [email protected], stating the order number and relevant facts. The Seller will seek an amicable solution and respond as soon as reasonably possible.
If no amicable solution is reached, a Belgian consumer may contact the Consumer Mediation Service (Service de Médiation pour le Consommateur / Consumentenombudsdienst), Boulevard du Roi Albert II 8 box 1, 1000 Brussels, Belgium, www.mediationconsommateur.be. Cross-border EU consumers may also seek assistance from the European Consumer Centre in their country. Participation and admissibility remain subject to the applicable body’s rules.
17. Applicable law and competent courts
Belgian law applies to these Terms and the contract, without depriving a consumer resident in another country of mandatory protections granted by the law of their habitual residence. The competent courts are determined by mandatory consumer-protection and procedural rules. The parties are encouraged to attempt an amicable resolution first, without limiting the consumer’s right to bring proceedings.
18. Severability, changes and language
If any provision is invalid or unenforceable, the remaining provisions continue to apply. The Seller may amend these Terms for future orders; the version accepted at the time of an order governs that order.
English and French versions are provided. They are intended to have the same meaning. If an inconsistency arises, the interpretation most protective of the consumer under applicable mandatory law will apply. The customer should save or print the version accepted at checkout.
Je crois que notre Corps est un partenaire extraordinaire. Lorsque nous apprenons à l’Écouter, il peut nous Guider vers une meilleure Santé, plus de Joie et une Vie qui nous Ressemblent Vraiment